Introduction
Welcome to ARIIVE INDIA. As a India-based tour and travel partner, we are dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy describes in detail how we collect, use, store, share, and protect your data when you interact with our website, mobile applications, or use our travel services. By accessing our services, you agree to the practices described in this policy.
Information We Collect
- Personal Information: We collect your name, email address, phone number, postal address, and identification details (such as passport or government ID numbers) when you make a booking, inquiry, or register an account.
- Booking & Travel Details: Information about your travel preferences, itinerary, travel companions, dates, destinations, payment details (processed securely), and any special requests or requirements.
- Communication Data: Records of your communications with us, including emails, chat messages, and phone calls, to ensure quality service and resolve issues.
- Technical & Usage Data: IP address, browser type, device information, operating system, referring URLs, and usage data collected via cookies, analytics tools, and log files to improve our website and services.
- Location Data: With your consent, we may collect geolocation data to provide location-based services or offers.
How We Use Your Information
- To process bookings, reservations, and payments, and to deliver travel-related services as requested by you.
- To communicate with you regarding your bookings, confirmations, updates, cancellations, and customer support queries.
- To personalize your experience, recommend relevant tours or offers, and improve our website and services based on your feedback and usage patterns.
- To comply with legal, regulatory, and tax obligations, including verification of identity and prevention of fraud or misuse.
- To send you important notifications, newsletters, or marketing communications (you may opt out at any time).
- To conduct internal audits, data analysis, and research to enhance our business operations and customer satisfaction.
Data Storage & Security
All booking-related and personal data is securely stored on Google Firebase servers located in Singapore. We employ industry-standard security measures, including:
- Encryption of data in transit and at rest.
- Strict access controls and authentication mechanisms for authorized personnel only.
- Regular security audits, vulnerability assessments, and monitoring for suspicious activity.
- Data minimization and retention policies to ensure information is not kept longer than necessary.
While we strive to protect your data, please note that no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong passwords and notify us immediately of any suspected unauthorized activity.
Sharing of Information
- We do not sell, rent, or trade your personal information to third parties for marketing purposes.
- We may share your data with trusted partners and service providers (such as payment processors, hotels, airlines, transport operators, and IT support) strictly as necessary to fulfill your bookings and provide requested services. All partners are contractually obligated to protect your data and use it only for specified purposes.
- We may disclose information to government authorities, law enforcement, or regulatory bodies if required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.
- In the event of a business transfer, merger, or acquisition, your data may be transferred to the new entity, subject to the same privacy commitments.
Cookies & Analytics
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. We also use third-party analytics tools (such as Google Analytics) to understand user behavior and improve our services. You can manage or disable cookies through your browser settings, but some features may not function properly if cookies are disabled.
Your Rights
- Access & Correction: You have the right to access, update, or correct your personal information at any time by contacting us.
- Deletion: You may request deletion of your personal data, subject to legal and contractual obligations.
- Consent Withdrawal: You may withdraw your consent for data processing at any time, which may affect your ability to use certain services.
- Data Portability: You may request a copy of your data in a commonly used format.
- Objection & Restriction: You may object to or request restriction of certain processing activities.
- To exercise these rights, please contact us using the details below. We will respond to your request in accordance with applicable laws.
International Data Transfers
As your data is stored on servers in Singapore and may be processed by our partners in other countries, it may be transferred outside your country of residence. We ensure that such transfers comply with applicable data protection laws and that your data receives an adequate level of protection, including through contractual safeguards and security measures.
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect or process personal information from minors. If you believe a child has provided us with personal data, please contact us immediately so we can take appropriate action to remove such information.
Retention of Data
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymized.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy regularly.
Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact our Data Protection Officer at:
care@ariiveindia.in
ARIIVE INDIA,
We are committed to addressing your concerns promptly and transparently.